Returns, Exchanges & Refunds
At DexShell, we stand behind the quality of our waterproof outdoor gear. If your order is not right, or if you believe your product has a manufacturing defect, we are here to help. For orders placed on dexshell.com, customers may request a return, exchange, replacement or refund within 12 months (365 days) of purchase, subject to the conditions below.
How Returns & Refunds Work
To request a return, exchange, replacement or refund, please contact us at [email protected] and include your order number. If you believe the product is defective, please also provide clear photos showing the issue so our team can review your claim efficiently.
Once your request is approved, we will confirm whether the product needs to be returned. In some defective-product cases, a physical return may not be required. Where a return is necessary, any applicable refund will be processed after the returned product has been received and inspected.
For approved returns, return shipping is free. Non-defective products should be unused, clean and in resalable condition. Choosing the right size can help avoid unnecessary exchanges. Please view our Size Guide.
Approved refunds are issued to the original payment method. If your DexShell product was purchased from an authorised dealer or retailer, please contact the original seller first. DexShell can still assist with warranty-related questions where valid, traceable proof of purchase is available.
Limited Lifetime Guarantee
DexShell products are designed for demanding outdoor conditions, and we are committed to reliable waterproof performance and durable construction.
Our Limited Lifetime Guarantee covers manufacturing defects for the reasonable usable lifespan of the product. In this context, “lifetime” refers to the expected service life of the product, not an unlimited period of ownership. Product lifespan will vary depending on frequency of use, product care, environmental exposure and normal wear.
If you believe your product has a manufacturing defect, please contact [email protected] with your order details, proof of purchase and clear photos of the issue. We will review the claim and, where appropriate, offer a replacement, exchange or refund.
For approved defective-product claims, a physical return may not always be required. Where inspection is necessary, DexShell may request that the product be returned before a replacement or refund is issued.